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We were incredibly satisfied with our experience with Carpet One - Flagstaff. From our first interaction when I reached out via email to the final product. Sarah provided great assistance and communication. Manny and his crew were professional, skilled and final product was beautiful. We had some unexpected issues (not related to them). and they went above and beyond to help us solve them. We highly recommend this business!
- Lori Curran
This week the crew came to my home in Flagstaff and replaced my tired carpet with vinyl plank flooring. I am delighted with the result. The crew was hardworking, meticulous, professional, and kept me informed. Yes, it was an expensive undertaking, but the quality of the product and the excellent service made this project worth it.
- Eric Zeliff
So sad to have to write a bad review, but we had a pretty awful experience. Our carpet order didn't come in and no on informed us until installation day so we had to choose a rush carpet that we didn't like as much because we had to wait to move in for the flooring. I tried to call 3x between ordering and installation and on one answered or returned my calls. This led to miscommunication and mis-ordering. They left our door WIDE OPEN over night TWICE. Then, they left it unlocked two other times. This was totally unacceptable to me. The final product looks mostly great, but the wood install was done by a 3rd party and it was just one guy who was obviously trying to work 2 jobs. He also installed a piece of wood with a huge flaw on it right in the middle of the floor of the living room. For the price we paid, which was $$$$, I would have expected so much more in the way of customer care and service.
- Dawn Tucker
We were incredibly satisfied with our experience with Carpet One - Flagstaff. From our first interaction when I reached out via email to the final product. Sarah provided great assistance and communication. Manny and his crew were professional, skilled and final product was beautiful. We had some unexpected issues (not related to them). and they went above and beyond to help us solve them. We highly recommend this business!
- Lori Curran
This week the crew came to my home in Flagstaff and replaced my tired carpet with vinyl plank flooring. I am delighted with the result. The crew was hardworking, meticulous, professional, and kept me informed. Yes, it was an expensive undertaking, but the quality of the product and the excellent service made this project worth it.
- Eric Zeliff
So sad to have to write a bad review, but we had a pretty awful experience. Our carpet order didn't come in and no on informed us until installation day so we had to choose a rush carpet that we didn't like as much because we had to wait to move in for the flooring. I tried to call 3x between ordering and installation and on one answered or returned my calls. This led to miscommunication and mis-ordering. They left our door WIDE OPEN over night TWICE. Then, they left it unlocked two other times. This was totally unacceptable to me. The final product looks mostly great, but the wood install was done by a 3rd party and it was just one guy who was obviously trying to work 2 jobs. He also installed a piece of wood with a huge flaw on it right in the middle of the floor of the living room. For the price we paid, which was $$$$, I would have expected so much more in the way of customer care and service.
- Dawn Tucker