Claim your listing to unlock professional features and start getting exclusive leads.
Very helpful 👌
- Cecil Price
We purchased flooring from this company in late 2024. When originally discussing with their Sales Manager the pricing for the product line we were considering, he said we could get 15 cents per sq. ft. off the “list” price based on the size of our project. When we went to place the order, he changed it to 10 cents off. We went ahead anyway gave the OK to invoice us to assure the product would be in stock and ready come the installation date. When I received the first invoice, he charged us the full list price. I had to get him to correct this (purely unintentional?) mistake. However, he also included a charge of over $450 for an additional item which he thought may be needed for the project (even though their installer told me it was unlikely). He assured me that they would refund me if it wasn’t used. Unfortunately, I agreed to this and paid the invoice in full as he said they required. On December 12th, it was confirmed that the item would not be used and he acknowledged that I was due a refund. However, in spite of multiple requests I have made of him and of the owner since then, I have not been reimbursed and they stopped responding to my requests. Up until this issue, the SM had been very patient, informative, responsive, etc., so I am surprised we have gotten to this point. In addition to the, the installation itself was fraught with several issues that I won’t detail here, but we weren’t happy with the process. We do however like the look of our new floor.
- Dennis Testori
Worked with Brian C. To purchase LVP for my AZ home. Excellent customer service with price satisfaction. I’d definitely do business with them again for my future flooring needs!
- George Brumfield
Very helpful 👌
- Cecil Price
We purchased flooring from this company in late 2024. When originally discussing with their Sales Manager the pricing for the product line we were considering, he said we could get 15 cents per sq. ft. off the “list” price based on the size of our project. When we went to place the order, he changed it to 10 cents off. We went ahead anyway gave the OK to invoice us to assure the product would be in stock and ready come the installation date. When I received the first invoice, he charged us the full list price. I had to get him to correct this (purely unintentional?) mistake. However, he also included a charge of over $450 for an additional item which he thought may be needed for the project (even though their installer told me it was unlikely). He assured me that they would refund me if it wasn’t used. Unfortunately, I agreed to this and paid the invoice in full as he said they required. On December 12th, it was confirmed that the item would not be used and he acknowledged that I was due a refund. However, in spite of multiple requests I have made of him and of the owner since then, I have not been reimbursed and they stopped responding to my requests. Up until this issue, the SM had been very patient, informative, responsive, etc., so I am surprised we have gotten to this point. In addition to the, the installation itself was fraught with several issues that I won’t detail here, but we weren’t happy with the process. We do however like the look of our new floor.
- Dennis Testori
Worked with Brian C. To purchase LVP for my AZ home. Excellent customer service with price satisfaction. I’d definitely do business with them again for my future flooring needs!
- George Brumfield