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Assurance was a subcontractor with my remodel. The contractor I hired to do the job doesn't use them anymore? I recently noticed a problem with a shower attachment. Which never worked from day one. I was looking to resolve the problem with minimal repair. Called the manufacturer and explained the problem they told that it was put in wrong. I approached assurance about the problem. Dropped off photos of the installation and never heard nothing from anyone. As far as the installation anyone can make a mistake. But not to take the time to contact me about the mistake is wrong. The manufacturer had another part that made the attachment work. I had to hire a different plumbing company to install. How unprofessional assurance was about this matter. Enclosed is a photo that I dropped off showing that the side connection should have come off on the left side not the right side as installed by assurance. I have future work coming up but will not use anyone who has them as a subcontractor.
- Richard OKeeffe
Jon, was awesome. Quick, courteous, and knowledgeable. He also explained some possible long-term fixes for our issue that seems to reacur a bit more than one would like. Great work.
- Josh Liles
Fast, courteous, informed, skilled--Michael!!!
- John Ackerman
Assurance was a subcontractor with my remodel. The contractor I hired to do the job doesn't use them anymore? I recently noticed a problem with a shower attachment. Which never worked from day one. I was looking to resolve the problem with minimal repair. Called the manufacturer and explained the problem they told that it was put in wrong. I approached assurance about the problem. Dropped off photos of the installation and never heard nothing from anyone. As far as the installation anyone can make a mistake. But not to take the time to contact me about the mistake is wrong. The manufacturer had another part that made the attachment work. I had to hire a different plumbing company to install. How unprofessional assurance was about this matter. Enclosed is a photo that I dropped off showing that the side connection should have come off on the left side not the right side as installed by assurance. I have future work coming up but will not use anyone who has them as a subcontractor.
- Richard OKeeffe
Jon, was awesome. Quick, courteous, and knowledgeable. He also explained some possible long-term fixes for our issue that seems to reacur a bit more than one would like. Great work.
- Josh Liles
Fast, courteous, informed, skilled--Michael!!!
- John Ackerman