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DO NOT LOOK FURTHER! I'm so glad I sought a second opinion and contacted this exceptional furnace repair service! They dispatched an incredibly capable technician, let's call him Jude, who was completely transparent and direct. There were no hidden agendas, no sales gimmicks, just a genuine assessment of the issue, which by the way, was much less severe and far less costly than what another company had suggested. Initially, I made the mistake of contacting a different furnace repair service when my thermostat malfunctioned and my heating system wouldn't work. The technician from that company seemed more versed in sales tactics than furnace repair. He made the problem sound overly complex, trying to baffle me with speedy talk and a convoluted explanation. It was as though he was intentionally trying to make the problem seem bigger than it was. He then presented me with a list of three repair options, each priced between $2000-$4000, and all of them included pre-arranged financing plans - another cause for concern. The entire encounter felt overly scripted, like a rehearsed sales pitch, and was decidedly gimmicky. I would caution anyone against such scam-like practices! Instead, I highly recommend reaching out to this outstanding service for an honest, skilled repair at a reasonable price. You won't be disappointed!
- Clifford Bender
Greyson was extremely helpful - we had been without our HVAC system for 3 days, and with elderly individuals in the house, his help was greatly appreciated in Phoenix. I'd recommend giving details about WHERE THE UNIT IS LOCATED while scheduling so that technicians like Greyson can bring the appropriate size ladder. This minor detail was what caused a delay in my case, but once sorted, Greyson swiftly rectified our issue. Many thanks.
- Maximus Chung
Greyson from Hugo Brothers HVAC LLC was truly efficient - we were without an HVAC system for three days and with elderly individuals in our Phoenix home, his assistance was greatly appreciated. I would recommend, when setting up an appointment, to inform the staff about the LOCATION OF THE HVAC UNIT, so the technicians like Greyson can bring the appropriate size ladder. This minor detail expedited the service in my case. Thank you.
- Monique Santana
DO NOT LOOK FURTHER! I'm so glad I sought a second opinion and contacted this exceptional furnace repair service! They dispatched an incredibly capable technician, let's call him Jude, who was completely transparent and direct. There were no hidden agendas, no sales gimmicks, just a genuine assessment of the issue, which by the way, was much less severe and far less costly than what another company had suggested. Initially, I made the mistake of contacting a different furnace repair service when my thermostat malfunctioned and my heating system wouldn't work. The technician from that company seemed more versed in sales tactics than furnace repair. He made the problem sound overly complex, trying to baffle me with speedy talk and a convoluted explanation. It was as though he was intentionally trying to make the problem seem bigger than it was. He then presented me with a list of three repair options, each priced between $2000-$4000, and all of them included pre-arranged financing plans - another cause for concern. The entire encounter felt overly scripted, like a rehearsed sales pitch, and was decidedly gimmicky. I would caution anyone against such scam-like practices! Instead, I highly recommend reaching out to this outstanding service for an honest, skilled repair at a reasonable price. You won't be disappointed!
- Clifford Bender
Greyson was extremely helpful - we had been without our HVAC system for 3 days, and with elderly individuals in the house, his help was greatly appreciated in Phoenix. I'd recommend giving details about WHERE THE UNIT IS LOCATED while scheduling so that technicians like Greyson can bring the appropriate size ladder. This minor detail was what caused a delay in my case, but once sorted, Greyson swiftly rectified our issue. Many thanks.
- Maximus Chung
Greyson from Hugo Brothers HVAC LLC was truly efficient - we were without an HVAC system for three days and with elderly individuals in our Phoenix home, his assistance was greatly appreciated. I would recommend, when setting up an appointment, to inform the staff about the LOCATION OF THE HVAC UNIT, so the technicians like Greyson can bring the appropriate size ladder. This minor detail expedited the service in my case. Thank you.
- Monique Santana