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I have been thrilled with my experience! We interviewed multiple companies before choosing Black Platinum to do our solar as well as some work to our electric panel because I was nervous since you hear about the random solar sales companies that often go out of business or are just sales guys who contract out the work. Black Platinum was not pushy with sales, super helpful in answering my million questions, and never made me feel dumb or like they were annoyed by my asking. That in combination with them being in business for so long made me feel comfortable moving forward. They are easy to get ahold of if needed and super responsive. Timeline/expectations were clearly laid out from the beginning and were lucky that our timeline went on the faster end of the estimated times. I also loved that they do the work themselves, there was never a random contract worker but always someone in a Black Platinum truck. We have only had the system on a couple days but so far we are super happy and my husband is loving all of the analytics in the app.
- Lynz Durr
It was truly a pleasure to work with the team at Black Platinum Solar. Almost two years ago, they came all the way out to our home in Ajo, AZ (nearly two hours from Phoenix) to install a 6 kW (DC) rooftop system with "daylight backup" functionality (ability to "island" during outages using solar power and no batteries). The system continues to function well. Regarding the "daylight backup" capability, my only (minor) disappointment is that, to effectively back up our circuits during the all-too-common outages that we experience out here, the Enphase system seems to need constant Internet connectivity. That's mostly okay, but during longer outages, the local Internet and cellular networks go down and/or degrade. The most robust way to solve this would be to use Starlink (that wonderful constellation of Internet satellites operated by SpaceX), a path that we've taken at another property that we own. That being said, I knew that we were sort of on the "bleeding edge" when I pushed to have that capability installed, and I'm grateful to Black Platinum for the patience and flexibility that they demonstrated in working with me. We ended up with exactly the setup I wanted. At all times, Black Platinum was very respectful and accommodating. I never, ever felt any pressure, I was spared the usual salesmanship baloney, and I was given a fair deal with great workmanship. Later, at another property, I got a quote from Black Platinum to install a Tesla charger. Their quote was very competitive and fair. I ended up going with an electrician who did a bunch of other work at the same time. However, if I had to do it over again, I definitely would have hired Black Platinum for the charger. As it turned out, I didn't save any money by going with the other guy, and Black Platinum's process would have been more seamless.
- Andrew Basile
ABSOLUTELY THE BEST! I cannot recommend Black Platinum Solar & Electric highly enough. They go beyond professional and courteous with outstanding customer service and attention to detail. Getting solar panels is a very complex process, but everyone on the team from the founder to the owner on down took the time to explain everything, get it all set up and organized with the utility and the city (permits, inspections, actual installation, etc) and literally took care of all of it. They also went beyond their own interests in encouraging me have my roof checked BEFORE the panel installation (turned out to be a great call!) and also took care of drywall repair around the control box that was installed for the interior wiring (so no ugly outside pipes!). They didn't push or upsell me in anyway, were quick to respond to questions no matter how basic (often answering them before I even had to ask), and I'm reassured about their after-install monitoring system and the phone app that allows both them and me to ensure everything is operating properly. Again, a complex system and a huge investment, so the peace of mind I get with all this extra attention to detail and amazing customer service makes it worth every penny. A shout out and my sincere gratitude to John Sr, John Jr, Darien and Hayley for all their help behind the scenes, and to Dan and his team for the physical installation. I couldn't be happier with all of it!!
- Nova Wood
I have been thrilled with my experience! We interviewed multiple companies before choosing Black Platinum to do our solar as well as some work to our electric panel because I was nervous since you hear about the random solar sales companies that often go out of business or are just sales guys who contract out the work. Black Platinum was not pushy with sales, super helpful in answering my million questions, and never made me feel dumb or like they were annoyed by my asking. That in combination with them being in business for so long made me feel comfortable moving forward. They are easy to get ahold of if needed and super responsive. Timeline/expectations were clearly laid out from the beginning and were lucky that our timeline went on the faster end of the estimated times. I also loved that they do the work themselves, there was never a random contract worker but always someone in a Black Platinum truck. We have only had the system on a couple days but so far we are super happy and my husband is loving all of the analytics in the app.
- Lynz Durr
It was truly a pleasure to work with the team at Black Platinum Solar. Almost two years ago, they came all the way out to our home in Ajo, AZ (nearly two hours from Phoenix) to install a 6 kW (DC) rooftop system with "daylight backup" functionality (ability to "island" during outages using solar power and no batteries). The system continues to function well. Regarding the "daylight backup" capability, my only (minor) disappointment is that, to effectively back up our circuits during the all-too-common outages that we experience out here, the Enphase system seems to need constant Internet connectivity. That's mostly okay, but during longer outages, the local Internet and cellular networks go down and/or degrade. The most robust way to solve this would be to use Starlink (that wonderful constellation of Internet satellites operated by SpaceX), a path that we've taken at another property that we own. That being said, I knew that we were sort of on the "bleeding edge" when I pushed to have that capability installed, and I'm grateful to Black Platinum for the patience and flexibility that they demonstrated in working with me. We ended up with exactly the setup I wanted. At all times, Black Platinum was very respectful and accommodating. I never, ever felt any pressure, I was spared the usual salesmanship baloney, and I was given a fair deal with great workmanship. Later, at another property, I got a quote from Black Platinum to install a Tesla charger. Their quote was very competitive and fair. I ended up going with an electrician who did a bunch of other work at the same time. However, if I had to do it over again, I definitely would have hired Black Platinum for the charger. As it turned out, I didn't save any money by going with the other guy, and Black Platinum's process would have been more seamless.
- Andrew Basile
ABSOLUTELY THE BEST! I cannot recommend Black Platinum Solar & Electric highly enough. They go beyond professional and courteous with outstanding customer service and attention to detail. Getting solar panels is a very complex process, but everyone on the team from the founder to the owner on down took the time to explain everything, get it all set up and organized with the utility and the city (permits, inspections, actual installation, etc) and literally took care of all of it. They also went beyond their own interests in encouraging me have my roof checked BEFORE the panel installation (turned out to be a great call!) and also took care of drywall repair around the control box that was installed for the interior wiring (so no ugly outside pipes!). They didn't push or upsell me in anyway, were quick to respond to questions no matter how basic (often answering them before I even had to ask), and I'm reassured about their after-install monitoring system and the phone app that allows both them and me to ensure everything is operating properly. Again, a complex system and a huge investment, so the peace of mind I get with all this extra attention to detail and amazing customer service makes it worth every penny. A shout out and my sincere gratitude to John Sr, John Jr, Darien and Hayley for all their help behind the scenes, and to Dan and his team for the physical installation. I couldn't be happier with all of it!!
- Nova Wood